Política de reembolso

RIGHT OF WITHDRAWAL AND RETURNS POLICY

Right of Withdrawal

In accordance with applicable European Union consumer protection laws, you have the right to withdraw from this contract within 14 days without providing any reason.

At Chronum Watches, we voluntarily extend this statutory withdrawal period to 30 days from the date you receive your order.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example by email sent to:
support@chronumwatches.com

Conditions for Returns

Returned items must be in their original condition. This means they must be unused, undamaged, and returned with all original packaging, protective materials, documentation, and accessories included.

A valid proof of purchase, such as an order number or receipt, is required.

In accordance with EU consumer protection regulations, the right of withdrawal does not apply to:

  • Products made according to customer specifications or clearly personalized items

  • Sealed goods which are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery

  • Items that have been used, damaged, or altered after delivery

Return Shipping Costs

The customer bears the direct cost of return shipping unless the item is defective, damaged, or incorrectly delivered.

We strongly recommend using a trackable shipping service, as Chronum Watches cannot be held responsible for lost return shipments.

Return Process

Please contact support@chronumwatches.com with your order number and your request to return the item.

You will receive detailed instructions regarding the return procedure.

Once the returned item has been received and inspected, you will be informed about the status of your refund.

Refunds

Refunds will be processed within 14 days from the date we receive your withdrawal request.

We reserve the right to withhold the refund until the returned goods have been received or until proof of return shipment has been provided, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order.

In certain cases, we may offer an exchange. Please contact our customer service team for further assistance.

Order Cancellations

Even if an order has already been processed or shipped, the statutory 14-day right of withdrawal under EU law remains valid, in addition to our voluntarily extended 30-day return policy.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately.

In such cases, Chronum Watches will cover the return shipping costs and offer either a replacement or a full refund.